When I first met my doctor almost 30 years, I walked into his office, sat down and asked him: “so, what was your grade in anatomy?” He laughed. I asked the question again. He saw I was serious. He pointed to his medical school diploma that was hanging on the wall behind me. It said he had graduated summa cum laude. I was satisfied.
Why did I ask? Because as the joke goes: do you know what they call the medical student who barely passes? Doctor.
You should be asking the same kind of questions when you decide to hire a social media agency. Too many times, I see people and agencies pass them selves off as social media experts when in reality, all they have done is signed up for Facebook and have a Twitter account. When you ask if they use social bookmarking, or how they measure ROI, their eyes go blank. Or, they give you some gibberish about how ROI is difficult to measure.
The agency you want to hire should have a solid grounding in both traditional marketing and public relations and social media. They understand how to use both, how to meld them and how to measure results.
Social media as a method of public relations and marketing matured about four years. That’s when broadband became widespread. Broadband is necessary to run most social media platforms.
Because it is so new, there are not yet any solid standards for determining who’s an expert and who’s a pretender. I have studying and using social media for about three years. I started doing podcast scripts and moved on from there. I have been doing it long enough that I know what I am talking about.
What distinguishes one agency from another is how long they have been using social media, their level of commitment to it, and how successful they have been.
So, if I were looking to hire a social media expert, here would be the questions I would ask:
- How much experience with social media have you and your agency had?
You want to know if they attended a couple of webinars, maybe have a Facebook page and Tweet and now think they are an expert. That does not make them an expert, not by a long shot. Ask to see their blogs, Twitter accounts, LinkedIn usage, Facebook pages, and YouTube posts. This shows they are experienced users. Ask if they use Digg, Stumbleon and other social bookmarking sites.
- Where did they learn social media?
This shows their level of commitment. And also ask how they stay on top of the changing trends in social media. That’s important.
- Ask for the names of clients for which they have run successful campaigns. You want to be able to check on what they did and if it worked.
- How do they view social media – as a tactic, a strategy, or an entire new way of marketing?
The answer is the last one. Social media is not a one-off. It requires a commitment of time and resources. I would argue that it is more effective than traditional marketing, but it takes knowledge to do it right.
- How do they integrate traditional marketing and public relations efforts with social media?
Traditional methods definitely still have a place. Often there is a melding of the old and the new. Many journalists now use Twitter for instance. You need to make sure that traditional methods are not neglected.
- Who handles social media in their agency?
You want to know the senior people are committed to social media. You don’t want to find yourself working with some junior assistant account executive that got the assignment because he or she has a Facebook page.
- How do they measure Return On Investment (ROI) for social media?
There is no one method to do it. Personally, I believe it can best be measured by increased website traffic and sales, but there are other ways. Make sure the agency has a method for measuring ROI.
Those questions you should get started. Next week, I am going tell you about to set up a social media campaign.
And as for Wednesday’s rant: well, I am going to give you my take on NBC’s decision to interrupt the Olympic closing ceremonies.